About the role
Keep Diginat devices, networks and workplace technology secure, stable and ready for work.
What you will do
- Install, configure and maintain computers, peripherals, routers, switches, wireless networks and related equipment.
- Diagnose hardware, connectivity and operating-system problems and restore service promptly.
- Manage device setup, updates, asset records, backups and secure access for employees.
- Plan network improvements and support office, event-production and livestream connectivity requirements.
- Document configurations, recurring issues, maintenance schedules and recovery procedures.
What you will bring
- Practical experience supporting computer hardware, local networks and internet connectivity.
- Understanding of TCP/IP, routing, switching, Wi-Fi, cabling and common operating systems.
- Ability to troubleshoot systematically and explain technical issues clearly to non-technical users.
- Familiarity with device security, backups, access control and inventory management.
- Relevant technical certification is helpful, but demonstrable hands-on ability is essential.
How success is measured
- Network and device availability.
- Average support response and resolution time.
- Asset-record accuracy, preventive maintenance completion and reduction in repeated faults.
Growth and rewards
- Practical training, feedback and growth opportunities.
- Clearly agreed KPIs with performance bonuses.
- Possible stock options based on eligibility, contribution and approval.
A note on experience
If you don’t meet every requirement, please still apply. Potential shows up in many forms, and we value different paths.