About the role
Help customers adopt Diginat products, achieve value and remain successful partners.
What you will do
- Own customer onboarding, adoption, support coordination and success planning.
- Build trusted relationships and understand each customer’s objectives and risks.
- Resolve or escalate issues with clear communication and accountable follow-through.
- Collect feedback and collaborate with product and service teams on improvements.
- Develop playbooks, health indicators and reporting for retention and expansion.
What you will bring
- Experience in customer success, account management or service delivery.
- Excellent written and verbal communication and calm problem resolution.
- Ability to learn technology products and explain them clearly.
- Strong organisation across multiple customer conversations and commitments.
- Commercial awareness and genuine commitment to customer outcomes.
How success is measured
- Customer retention, activation and product adoption.
- Response and resolution time.
- Customer satisfaction, renewals and qualified expansion opportunities.
Growth and rewards
- Practical training, feedback and growth opportunities.
- Clearly agreed KPIs with performance bonuses.
- Possible stock options based on eligibility, contribution and approval.
A note on experience
If you don’t meet every requirement, please still apply. Potential shows up in many forms, and we value different paths.